The security backlog created a situation where people may miss their flights and after about an hour we were finally pushed closer to the front of the line by airport employees so that we could make our boarding time.
Four European airports made the top 10 (Munich, Zurich, Heathrow, and Frankfort) and the first one to make the list from the Americas was at fourteen (Vancouver Canada) and USA did not make the top 100 until number twenty-nine (Denver).
Skytrax based the 2018 results on 13.73 million airport survey questionnaires. It was conducted by 100 different nationalities of airline customers covering 550 worldwide airports. The survey was available in three language options (English, Spanish, and Chinese) and evaluated airport services. It covered indicators such as check-in, arrivals, transfers, shopping, security, immigration, and departure.